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These terms and conditions apply to the use of the Whitton Malt House website, including the purchase of goods and/or services.
By using this website, you agree to be bound by these terms and conditions.
Although all reasonable care is taken to ensure that images reflect as accurately as possible the actual size of products some products may appear larger or smaller than their actual size when represented in the website.
When you purchase goods or services through the Whitton Malt House website you must pay for those goods or services at the time of purchase. We do not guarantee the availability of goods advertised on the website but will use reasonable endeavors to source the goods in a timely manner. Unless expressly stated to the contrary all amounts expressed on this website are inclusive of GST.
All goods purchased via this website are subject to our Returns Policy. The terms of our Returns Policy are incorporated into these terms and conditions by reference and you acknowledge that you have read, understood and agree to the Returns Policy (see below) before placing any orders with us.
Whitton Malt House delivery service is provided by Australia Post eParcel. As we are regionally located, we aim to deliver within 7-10 business days, however we make no guarantee as to the delivery date of goods as this is due to matters outside our control. Your order can be tracked via the Australia Post site with your tracking ID which is supplied once the order has cleared our internal orders procedure.
We currently do not offer international.
If you are not 100% satisfied, you can choose to exchange for the full value of your original purchase or receive a full refund.
We accept returns for damaged and/or broken items. You can choose to exchange for the full value of your original purchase or receive a full refund.
If the product is delivered in a damaged or tampered state, please contact our orders department immediately (within two days of delivery). We will investigate the problem and resupply or refund damaged product:
Returns of your purchase can be made up to 14 days from the purchase date. Products being collected/returned must be in the original box and/or packaging. Return shipping is at your expense.
Once your return is received by our team, (usually within 72 hours of receipt), your refund or exchange will be processed. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
This delivery service is provided by Australia Post eParcel and we aim to deliver within 7-10 business days.
How to return or exchange an item in store
Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you.
Orders are refunded to the original credit card used. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.
How to return or exchange by post
Simply complete the returns form enclosed with your order and send it back to us with the item(s) you wish to return within 14 days of delivery.
If you would like to exchange an item, the item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free return delivery for ‘change of mind’ returns or exchanges.
Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.
Terms and Conditions of Entry to our premises:
Please note, the Whitton Malt House is required under the Health Order of NSW to comply with all Health Regulations in relation to Covid 19. All guests entering our premises (accommodation, cellar door cafe/restaurant, retail store or grounds) are required to comply with all regulations on the day of visit.